Return, Refund & Replacement Policy
Last updated: September 2026 | Genekon Pharmaceuticals Pvt. Ltd.
1. 7-Day Return Window
We accept returns for eligible items within 7 days of physical delivery under the following conditions:
- The product arrived damaged, leaked, or physically compromised during transit.
- The product delivered does not match the item specified on your invoice or doctor prescription.
- The product arrived with an expiry date within 30 days of receipt.
Non-Returnable Medical Products (Statutory Rules)
In accordance with Indian Drugs and Cosmetics Rules, the following items CANNOT be returned once delivered for clinical safety reasons:
- Temperature-sensitive refrigerated medicines (e.g. Insulin, Vaccines, Biological serums).
- Opened blister strips, unsealed bottles, or medicines with broken tamper-evident seals.
- Opened personal diagnostic devices (e.g. Blood glucose test strips, lancets).
2. How to Initiate a Return or Replacement
Simply take a clear photograph of the damaged product and outer packaging seal, and send it to our WhatsApp support desk at +91 8062985907 or email support@genekon.com with your Order ID. Our pharmacist will approve and arrange reverse pickup within 24 hours.
3. Refund Processing Timelines
Once the returned product arrives at our Nagpur facility and is verified, refunds will be credited back to your original payment method within 3 to 5 business days. For Cash on Delivery (COD) orders, refunds are issued via direct UPI or bank NEFT transfer.