Frequently Asked Questions
Quick answers to common questions about ordering, prescriptions, delivery and support.
How do I place an order?+
Search for your medicine or browse a category, add items to your cart, then proceed to checkout. You will need to log in, confirm your delivery address and choose a payment method.
Do I need a prescription?+
Prescription medicines (including Schedule H drugs) can only be dispensed against a valid prescription from a registered medical practitioner. Over-the-counter products and wellness items do not need one. Products that require a prescription are marked on their product page.
How do I upload a prescription?+
Use the Upload Prescription option on the site, or upload it from your account. Our pharmacist reviews it before your order is confirmed.
How can I track my order?+
Open the Track Order page, enter your Order ID while logged in, and you will see the current status of your order. You can also find all your orders under My Orders in your account.
Is there a delivery charge?+
Delivery is free on orders of Rs. 500 and above. A small delivery fee applies below that amount, shown at checkout before you pay.
How do I use a coupon?+
Enter the coupon code on the cart page and click Apply. Valid coupons are shown there. Each coupon has its own minimum order value and expiry date.
Can I cancel or return an order?+
Please see our Returns & Refunds page for what can be returned and how to submit a cancellation request. Medicines have specific rules for safety reasons.
How do I contact support?+
Call +91 8062985907, message us on WhatsApp on the same number, or email support@genekon.com.
Need more help?
Call +91 8062985907 or email support@genekon.com